Refund policy
Refund Policy
Last updated: August 15, 2026
RETURNS
We do not accept returns or exchanges for change of mind — all sales are final, except in the case of damaged, defective, or incorrect items (see below).
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at calmora.adornments@gmail.com or +91 8758 970 965 with your order number, a description of the issue, and the evidence described below. Once verified, we will arrange a free replacement or a full refund, including a prepaid return shipping label at no cost to you.
EVIDENCE REQUIRED
To help us process claims quickly and fairly for everyone, all damage, defect, and incorrect-item claims must include an unedited, continuous unboxing video clearly showing the sealed package being opened for the first time, the packaging, and the item itself. Claims submitted without a clear unboxing video showing the reported issue cannot be accepted. Please also include clear photos of the item and its original packaging.
INSPECTION
We may require the item to be returned to us before a replacement or refund is issued, so we can inspect it and confirm the reported issue. Approval of any claim is at our discretion following this review.
WHAT'S NOT COVERED
This policy covers manufacturing defects, damage that occurred in transit, and items that don't match your order. It does not cover damage caused by normal wear and tear, misuse, or failure to follow the Care Instructions on our product pages (for example, contact with water, perfume, or lotion). Claims that show signs of wear, alteration, or damage inconsistent with a manufacturing or transit issue will be declined.
We may require the item to be returned to us before a replacement or refund is issued, so we can inspect it and confirm the reported issue. Approval of any claim is at our discretion following this review.
WHAT'S NOT COVERED
This policy covers manufacturing defects, damage that occurred in transit, and items that don't match your order. It does not cover damage caused by normal wear and tear, misuse, or failure to follow the Care Instructions on our product pages (for example, contact with water, perfume, or lotion). Claims that show signs of wear, alteration, or damage inconsistent with a manufacturing or transit issue will be declined.
FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right to decline a replacement or refund, and to refuse future orders, where we reasonably determine a claim to be fraudulent, staged, or part of a pattern of abuse.
RETURN SHIPPING
For approved damaged, defective, or incorrect item cases, we provide a prepaid return shipping label — you will not be charged for return shipping.
REFUNDS
Once we receive and inspect the returned item (where requested), we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–7 business days. Please note it may take additional time for your bank or card issuer to post the refund to your account.
CANCELLATIONS
Orders can be cancelled or modified within 12 hours of placement, before they are processed for shipping. Contact us as soon as possible at calmora.adornments@gmail.com or +91 8758 970 965 to request a cancellation. Once an order has been processed for shipping, it can no longer be cancelled.
LATE OR MISSING REFUNDS
If you haven't received a refund after the timeframe above, first check your bank account again, then contact your card issuer — processing times vary. If you've done this and still have not received your refund, contact us at calmora.adornments@gmail.com.
CONTACT US
Questions about returns or refunds: calmora.adornments@gmail.com, +91 8758 970 965, or A-22 Rajeshwar Duplex, Kubereshwar Road, Goverdhan Township, Kendranagar, Vadodara, GJ, India, 390025.